Palm Casino Close Account in Three Steps

If you'd like to close your account, you can do so without needing to justify yourself. Palm Casino respects that choice. The closure process is deliberately straightforward, precisely because a player who wants to stop or take a break should not be met with a wall. You can do it yourself via the settings or contact our support team. Both work equally well.

Before closing, we pay out any remaining balance on your account to your preferred payment method. That is standard, whatever the reason. Your money should never be locked away as a side effect of making a responsible decision.

For anyone wanting to stop temporarily, the cool-down function is there. Choose a period between 24 hours and 30 days, confirm and the account is closed for the chosen duration. You can't log in, deposit or play during that window. At the end, the account reopens automatically with nothing required from you.

During a cool-down, you receive no marketing emails, no bonus offers and nothing else reminding you to play. The idea is to give you peace, not pull you back to the platform. Many players use cool-downs around intense work periods or holidays when they simply want a clean break without any permanence.

A more serious step is self-exclusion. You choose six months, one year, five years or permanent. During a self-exclusion you can't log in or request early lifting. The duration is fixed and non-negotiable. It's designed that way on purpose so the exclusion is effective for anyone wanting to protect themselves.

At the end of a self-exclusion, the account doesn't reopen automatically. You must contact support and indicate that you want to come back. We have a brief chat to check the situation is stable. Not an interrogation, just a check-in.

A permanent closure is final. Your account is closed, your data archived for the legal retention period and then deleted. You can no longer open a new account in the same name, address or payment method. We actively check to prevent permanent closures being circumvented.

Permanent closure suits anyone who knows for sure they won't be back. In case of doubt, choose a long self-exclusion instead. That keeps the option of thinking about a return later open.

For anti-money-laundering law and tax obligations, we must retain certain data for several years, even after closure. That includes transaction history, identity verification and gambling activity. The legal retention period varies between five and seven years depending on the document.

Marketing-related data is deleted straight after closure. Your email is removed from all lists. You won't receive any further contact attempts, unless required by law such as a product recall or security alert.

If you've closed your account and want to come back, your options depend on the type of closure chosen. A cool-down reopens on its own at the end of the period. A self-exclusion doesn't reopen automatically and requires contact. A permanent closure is permanent.

On reopening after a self-exclusion, we have a short conversation. We ask whether your situation has changed, whether you've had help or taken steps, and what limits you'd like in place. The aim isn't to push you away, but to manage the reopening sensibly.

External organisations like GamCare and BeGambleAware in the UK are there when gambling has become a problem. All free and confidential. You don't have to do it alone. GamStop also offers a national self-exclusion scheme that blocks every UKGC-licensed gambling site at once.

If family or friends have expressed concern, a conversation in which you show you've acted can be reassuring for them. A closed account is concrete and reassures people who are watching.

Our support team is there to help you through closure if you prefer that to self-service. We don't ask for explanations and don't try to talk you out of it. The only aim is to make the step as smooth as possible. You can get in touch via chat, email or phone. All channels are equally effective. Also see our help page for current opening times and contact alternatives.

Comparing the three closure types

To make the choice between cool-down, self-exclusion and permanent closure concrete: a cool-down is a short pause of a few hours to a few days that lifts itself. Self-exclusion is a block of several months to several years, with a reopening conversation. Permanent closure is final, with no path back. Many players start with a cool-down to assess their gambling, then choose a six-month or one-year self-exclusion if needed and decide from there.

Worth noting: a cool-down or self-exclusion at Palm Casino applies only to our platform, not automatically to other casinos. For a broader network of blocks, you can register with international self-exclusion services like BetBlocker, or use GamStop for UK-licensed sites. These tools sit on top of our settings and add another layer of control.

Effect on ongoing bonuses and offers

Active bonuses aren't converted or paid out on closure; only the real balance already released is withdrawable. Entries in ongoing tournaments are cancelled, along with leaderboard positions. So it's wise to finish or cancel active bonuses before closure to avoid losing value.

Anyone who only wants to pause a specific service, like newsletters or marketing notifications, doesn't need to close the whole account. In settings, you can adjust communication preferences separately. A full closure only makes sense if you want to stop or suspend gambling itself.