Palm Casino Responsible Gambling: Limits & Help

An evening at the casino is, for most people, a form of relaxation. Like going to the cinema or out for dinner. You pay for the enjoyment and accept that the money you've staked doesn't always come back. The moment you play to win back losses, to solve financial problems or because you can't stop, something has fundamentally changed. The line between entertainment and a problem has been crossed.

Palm Casino is a commercial platform, we don't hide that. We earn when players play. But long-term players always count for more than short-term maximisation. People who develop problems eventually disappear. We would rather keep you as a player who enjoys themselves for years, with gambling that stays within what you can reasonably afford to lose.

In your account settings is a section dedicated to responsible gambling. There you can set several types of limits. Deposit limits cap what you can pay in per day, week or month. Lowering a limit takes effect immediately. Raising a limit involves a seven-day cooling-off period, designed to protect you from impulsive decisions.

Loss limits go a step further. You set the maximum amount you can lose in a given period. Once reached, the session stops and you can't stake again until the period ends. It's the most effective tool for many players, because it intervenes exactly where it matters.

Session timers cap your play time per session. After the set duration, a notification appears and the session closes. Many players use them to avoid drifting into hours of unplanned play.

Sometimes a short break is enough. Our cool-down feature closes your account for a period between 24 hours and 30 days. You can't log in, deposit or play during that window. At the end, your account reopens automatically.

For longer breaks, self-exclusion covers six months, a year or permanently. A permanent exclusion is final: your account is closed, your data archived and you cannot open a new account in the same name. UK players can also register with GamStop, which blocks access to every UKGC-licensed site at once.

To close your account, you can do it yourself via the settings or contact support. No reason is required. We do point you to the available support organisations in case problem gambling is part of the picture.

On top of hard limits, you can enable reality checks. These are notifications shown at fixed intervals during a session with a summary of your play time, wins and losses, and the option to stop or carry on. For many players, these pings serve as a moment of clarity.

The interval is configurable from 15 minutes to an hour. Thirty minutes suits most people. Others prefer an hour so they're not interrupted unnecessarily. It's a personal balance.

Not every regular player has a problem. But some signals mark a risk. You play longer than planned, more often than intended or with money meant for something else. You aren't honest with people close to you about your gambling time or spend. You try to win back losses by carrying on, even knowing it's not a statistical solution. You feel irritable or restless when you can't play.

If you recognise one or more of these patterns, get in touch with a support organisation. That isn't a weakness, it's common sense. The earlier you intervene, the easier it is to find your balance again.

In the UK, GamCare offers a free, anonymous helpline: 0808 8020 133. Their website also provides online chat, treatment options and resources on preventing problem gambling. BeGambleAware offers free, confidential advice for players and their families. GamStop is the national self-exclusion scheme that lets you block access to all UKGC-licensed sites in one go.

Internationally, organisations like Gamblers Anonymous run support groups based on the 12-step model. Their meetings take place online and in person across the country and are free to attend.

For anyone who prefers to start alone before speaking to an organisation, there are solid self-help books and online courses based on proven methods. A GP can also be a good starting point and can refer you to a specialist in addictive behaviour.

Palm Casino is only open to players aged 24 or over. We check age at registration and again at verification. An account opened by a minor is closed immediately, any winnings reclaimed and deposits refunded, less any transaction fees.

Parents who share a computer or phone with their children can install filtering software that blocks gambling sites. Net Nanny and CyberPatrol are well-known examples. We recommend these tools in households with under-age internet users.

We actively monitor signals of problem gambling. Sharp increases in deposits, long consecutive sessions or repeated attempts to bypass limits can trigger a contact from our team. Not to sell anything, but to check that everything is okay. Sometimes it's just a friendly chat, sometimes there's a real subject. In the latter case, we point you to the right tools or refer you to support.

Gambling remains an individual responsibility. But responsible gambling is a shared responsibility between player and operator. We take our part seriously.